I have a deskjet 2622 and it wont print in color when using smartphone

[Michelle297]

I have a deskjet 2622 my stepdaughter sent me a  work assignment  and I tried to print the document and photos in color from my smartphone. But there was no option to print the document in color, only black and white. I have the color ink installed. I need help.

[Nal_NR]

Hi @Michelle297,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with printing in color.

If your HP DeskJet 2622 All-in-One Printer is not providing an option to print in color despite having color ink installed, here are some troubleshooting steps to resolve the issue:

Check Printer Settings:

• Ensure that the printer is set to print in color. When printing from your smartphone, look for a “Print” or “Settings” option in the print dialog box.
• In the print settings, ensure that the “Print in Grayscale” or “Black & White” option is unchecked.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for updates using the HP Smart app or by visiting the HP Support website.
• Updated firmware can fix bugs or issues related to printing options.

Use the Correct App:

• If you are using a specific app to print (e.g., HP Smart, Photos), make sure it’s updated to the latest version.
• Some apps may have limited printing options; try printing directly from another app, such as the Photos app, to see if the color option appears.

Check Ink Levels:

• Make sure that the color ink cartridges are properly installed and have sufficient ink. Even if the cartridge is installed, low ink levels may affect color printing.
• You can check ink levels via the HP Smart app or by printing a test page.

Restart the Printer and Smartphone:

• Turn off the printer, unplug it for a minute, then plug it back in and power it on.
• Restart your smartphone as well. This can help refresh the connection between your smartphone and the printer.

Tips:

• Try Printing from a Computer: If possible, try printing the same document from a computer to see if the color option is available there.
• Reinstall Printer App: If using an app, uninstall and reinstall it to ensure there are no configuration issues.

You may also refer to this document for further assistance. 

By following these steps, you should be able to resolve the issue with printing in color on your HP DeskJet 2622. If the problem persists, consider reaching out to HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

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