I have an error code OX83C0002B

[Graham29]

  I have n error message on my prnter error code OX83C0002B how do i resolve this probelm?

[Raj1788]

@Graham29

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Any hardware changes made in the printer?

Where do you see the error message? (printer or computer)

Remove the cartridges close the door and let me know what is the error message.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue. (Remove the cartridges)

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[Graham29]

Raj.

Thankyou for your assisstance so far.

I am using genuine HP ink cartridges.

I have not had any hardware changes.

The error code is in the main screen at the front of the printer. Error code OX83C0002B

I am unable to remove the printer cartridges. They remain over to the right hand side of the printer. They do not move when I complete the Hard reset porcess.

The printer is plugged diectly into the plug socket.

The error code remains all the time I am unable to get ridnof it.

Any further advice greatly apprechited

Graham

[Raj1788]

@Graham29

Appreciate all your time and efforts, this could be a hardware issue with the printer.

I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!