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‎06-17-2021 12:47 PM

HP Recommended
Product: HP Envy 5052

I have deleted the data and cache but am still unable to print 

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1 REPLY 1

‎06-18-2021 04:47 PM

HP Recommended

@ceyray 

 

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

  • Hold down the Windows key and press R.
  • From the Run window, type services.msc and hit enter.
  • If the machine asks for Admin you have to accept this,
  • Look down to the print spooler service, right click it and select properties
  • Click on the Stop button,
  • Browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
  • Delete the job inside this folder
  • Reboot the machine

Regards.

BH
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