I have this issue too, there is always logged me out, and...

[victor2868]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP Smart App keeps logging me out - HP Support Community - 8463310

Reply:

I have this issue too, there is always logged me out, and every time I opened the app, I have to repeat actions.

[Nal_NR]

Hi @victor2868,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[victor2868]

Model Name: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

The URL you attached

[Nal_NR]

Hi @victor2868,

Thanks for sharing the details. What is the current OS you are using?

Try uninstalling and reinstalling HP smart app.

Uninstall the app from your Windows 10 device through the All Apps list.

In Windows, search for and open Apps & features.

Click HP Smart in the list of apps, and then click Uninstall.

Once done, select the OS and product number of your printer and update the firmware. Click here

Or you may click this link and update. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @victor2868,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[victor2868]

I am using macOS and I have uninstalled and reinstalled the app, but the issue still appears, and also the app is the newest version, and printer firmware is the latest also. You downloaded it from the app store, if a new version is released, there will appear for the update.

 

[Nal_NR]

Hi @victor2868,

Thanks for writing back to us. This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!