I keep getting in my pixel 8 pro error message from HP office 250 failed to retrieve printer capabi

[Spyke101]

I keep getting in my pixel 8 pro error message failed to retrieve printer capabilities from HP 250 office mobile printer

[Nal_NR]

Hi @Spyke101,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you're encountering an issue with your HP Office 250 printer and your Pixel 8 Pro. This error message typically occurs when there is a communication problem between the printer and the device. Here are a few steps you can try to resolve the issue:

Check the Connection: Ensure that both your printer and your Pixel 8 Pro are connected to the same Wi-Fi network.

Restart Devices: Try restarting both your printer and your Pixel 8 Pro. Sometimes, a simple restart can fix connectivity issues.

Update Printer Firmware: Check if there are any firmware updates available for your HP Office 250 printer. Updating the firmware can sometimes resolve compatibility issues. Click here

Check Printer Settings: On your HP Office 250 printer, ensure that the Wi-Fi Direct feature is enabled. This allows your Pixel 8 Pro to connect to the printer wirelessly.

Reinstall Printer Drivers: If you have the HP Smart app installed on your Pixel 8 Pro, try reinstalling it. Sometimes, reinstalling the app can resolve communication issues.

Reset Printer Network Settings: If none of the above steps work, you can try resetting the network settings on your HP Office 250 printer. Refer to the printer's manual for instructions on how to do this. Click here

If you continue to experience issues, you may want to contact HP phone support for further assistance.

Keep me posted for further assistance.

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