I keep getting printer busy message when I try to print using my hp officejet pro6978

[JH4319]

Every time I try to print from my Apple 13 phone I get the message printer is busy. I need to find out how to clear the que and hopefully this will fix my problem.

[Nal_NR]

Hi @JH4319,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Let's try to reset the Printer here as it helps remove any stored static electricity from the Printer that might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

This is also possible if the printer is not compatible with your current OS, iOS 14, as there are no drivers available currently. 

Keep me posted for further assistance.
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