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I'm trying to print a shipping label and my hp printer is printing the letters outline and not filling them in with black. Making the shipping label look light. How do I fix this?

1 REPLY 1
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@Liya3, Welcome to the HP Support Community!

 

To assist you better,

  • Which application are you trying to print from? Are you using the HP Smart app?
  • What size paper are you using?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

For now, reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Make sure the media is properly loaded, refer to - Loading Paper, Envelopes, Cards

 

For more info on printing labels, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.