I'm unable to login into HP Smart App for Android 11, regardless of default web browser

[ProgressAmerica]

I'm unable to login into HP Smart App for Android 11, regardless of my default web browser (Edge, Chrome, Firefox, Firefox Focus). The login information is entered, which takes me to a new page that says, "Select the button below to proceed." with the hyperlink "Select here to continue" below. Clicking on the link takes me right back to the sign-in page.

[Sneha_01 · Accepted solution]

Hi @ProgressAmerica,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you are unable to login to Hp smart app. Please do not worry I will try my best to help you. 

May I know if the HP smart app is up to date?
May I know do you get any error while logging in? 

Have you tried with different browsers? May I know is it happening in all the devices? Have you tried with a different device?

In the meantime, Please follow the steps mentioned below:

If you are using a chrome browser, make sure the browser and HP Smart app is up to date, and then manually open the browser within the HP Smart app.

• Restart your mobile device or Chromebook, and make sure it is connected to the internet.
• Check the app store for an update.
• For mobile devices with the Huawei browser, continue with these steps.
• For mobile devices with the Chrome browser, go to Chrome (in English) in the Google Play Store, and then click Update, if available.
• For Chromebooks, go to HP Smart (in English) in the Google Play Store, and then update the app to version 8.9.0.58 or later.
• Open the HP Smart app, and then tap App Settings > Sign In.
• Tap the Menu icon in the top right, and then tap Open in Chrome or Open in browser.
• Sign in to or create an account.
• If you can sign in, you are done troubleshooting.
• If you cannot sign in to or create an account, continue with these steps.
• If you get a Something went wrong or Account already exists message after creating an account, close then reopen the app. Select Sign in, and then enter your credentials. If the issue persists, continue with these steps.
• Install the Firefox app from your app store.
• Change the default browser to Firefox.
• In Android, open the Settings app.
• Search for and open the Default apps or Default browser menu, and then select Firefox in the list.
• Open the HP Smart app, and then sign in to or create an account.
• After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.

If you are using any other browser or a differet device please click in this link for the details troubleshooting instruction.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support