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Wendy899
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I moved and I have new router w/o a button to reset. I can not get my HP Deskjet to connect?

HP Recommended
Hp Deskjet 3512
macOS 10.13 High Sierra

I can not connect my printer for wireless printing. Printer says "IP not connected".  I tries to do through USA and nothing. My new router does not have a reset button. I checked the setting in my computer and it says printing status idle. I just need to print, even if through USB. Can someone walk me through?  Thank you.

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TEJ1602
HP Support Agent
HP Support Agent
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@Wendy899, Welcome to HP Support Community!

 

Follow the steps below-

  1. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

    NOTE: 

    HP Tango printers: Press and hold the Wireless and Power buttons on the back of the printer for 5 seconds. The Edge lighting flashes blue to indicate the printer is in WPS mode.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE: 

    The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Also, this document No Connection after Router or Wi-Fi Settings Change has alternate connection methods which can be helpful. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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