I recently changed innternet providers and cannot get my printer online. I have an Envy 6455e

[Kat061]

I recently changed internet providers and cannot get the printer to show online now.

[Echo_Lake]

@Kat061

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

To prepare your printer for a wireless connection, restart the printer, computer, and router. 

1. Turn the printer off, and then wait 10 seconds. 

2. Disconnect the printer power cord from the printer. 

3. Turn off the computer or the device you are trying to print from. 

4. Connect the printer power cord to the printer, and then turn on the printer. 

5. Disconnect the power cord from your wireless router, and then wait 10 seconds. 

6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 

7. Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
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