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I set to 4x6 in the app but printer doesn’t recognize 4x6 will only print 8x11?

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I set to 4x6 in the app to print photos but printer doesn’t recognize 4x6 says error and will only print 8x11?

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The paper size can be changed - paper type / size must be set before you open the file to be printed.

Change / Modify the paper type / size THEN set up the rest of the print job.


EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes



EWS - HP Smart for Mobile - iOS

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes


Once the paper type / size is set, open the image / photo file and print your photo.


Example - HP Smart - Mobile - Main Menu



Example - HP Smart - Mobile - Print Settings



HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device



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