I try to set print quality to draft but it doesn't stay on draft. It reverts back to normal.

[g8trs74]

Hello, I am wanting to set my printer to always print draft quality only. I go into settings and set up a custom settings and then click apply then click on. When I go back into settings, it has reverted back to normally print quality. ?????

[The_Fossette]

Hi @g8trs74,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to save the draft mode settings.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2Coda1C

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[g8trs74]

Thank you for responing. I am not sure about when or if it ever worked properly regarding having the printer print in draft quality only. I just happen to notice that I was going thru black ink fast. I would change the settings to draft and print in black ink only and would save and the if I go right back into the settings it has reverted back to normal print quality instead of draft.

Also, I haven't made any changes in software or hardware.

Thanks,

Scott

[The_Fossette]

Hi @g8trs74,

Great to have you back and thank you for the information.

I would like to know where are you changing these settings?

Follow the steps in the below article and check if it helps.

http://hp.care/2Coda1C

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[g8trs74]

I am clicking on the preloaded draft setting, then clicking the apply, then clicking ok. But if I go back into setting, it reverts back to normal printing settings.

Scott

[The_Fossette]

Hi @g8trs74,

I would like to know where are you changing these settings?

I await a response at your earliest convenience.

[g8trs74]

I am changing the seeting in the HP Printer Assistant under the set preferences.

Scott

[DavidSMP]

Hi @g8trs74,

• I read the post. Thanks for the quick response. Your time, patience and efforts in this regard are greatly appreciated. DId you perform all the relevant steps mentioned in the link from the previous post to print only in black?
• If you did what are the results?

As @The_Fossette is out for the day I am responding on his behalf. Please try these steps and if the issue still persists, then it might require an interaction with HP phone support in real time to take control of your computer and assist you better.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[g8trs74]

Hello, I am not having a problem with printing using black ink only. I am having a problem with the print quality. I want to set thehe printer to print in draft quality only. But when I change and save the print quality to draft in the settings, it doesnt stay that way. It reverts back to normal print quality.

Scott

[DavidSMP · Accepted solution]

Hi @g8trs74,

I read the post. When I stated "printing in black" I was referring to the document that has been sent in the previous post.You've done some great troubleshooting and your immense patience is greatly appreciated. Kudos to you for that. 

This is the link: http://hp.care/2Coda1C

There is a section that states "Print only black for all your print jobs ?" Here you have the option to change it to draft in the printer settings.

That was what I was referring to. Also Please check this document http://hp.care/2h5JsZo to change to draft mode. Check the option under "Print quality and improvement settings" to change to draft mode.

If this does not fix the issue then  uninstall and reinstall the printer drivers by following these steps:

now try these steps to uninstall and reinstall the printer software.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2gQYX7a  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

This will resolve the issue for you.

If the problem continues, contact HP phone support for further assistance.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!