• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 8028 All-in-One Printer

Ive changed out my ink carts. It keeps throwing printer failure warning even after being changed. I’ve unplugged it and tried turning it back on. I’ve wiped the carts clean. I’ve checked the feeder head. Nothing. Why isn’t it working?

1 REPLY 1
HP Recommended

What error messages are you seeing?  Can  you get a printer report? If it cannot even print then ---

 

See if EWS can provide more information.
This explains how to Use the HP printer Embedded Web Server (EWS)
General ink cartridge help

Non HP ink can be used on this list of HP printers.
The below type is unlikely to work.

BeemerBiker_0-1739918472967.png

Check the expiration date of the ink and verify it is genuine. To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.

Staples has advices for their store bought cartridges. Click here and enter HP and the cartridge ID

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.