I would like to cancel account

[Lisa204]

hello,

i have no end of issue with this and i would like to cancel my account -  it has been  a very frustrating printer service and I just want to leave it.

No simple instruction for anything  - paper jams, ink - it is a minefield of information and there is no direct support - it is an appalling service - and here I am trying to cancel and can I find simple instructions! No - I would be grateful for simple instruction on how to cancel and I beleive I need to return the ink cartridges? 

[Dragon-Fur · Accepted solution]

@Lisa204 

Welcome to the HP User Community.

Yes, you can cancel the subscription to Instant Ink

Yes, you should remove and return the Instant Ink cartridges to HP.

How-to / Instructions here:

 HP Instant Ink - Cancel Your HP Instant Ink Service

Additional Help / Instant Ink Support - Contact Information / Terms of Service

Things that are Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

example

HP Instant Ink - Manage your account

Sample Sections

• Enrollment Information
• Solve Problems
• Questions about Ink or Toner

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[Lisa204]

Thank you very much - this is helpful - I have cancelled my account.

Question ref returning the ink cartridges : do i need an envelope and if so how do I ask for one? And is there an address to send these to?

Thank you!

[Dragon-Fur]

@Lisa204 

Well done.

You are welcome.

Returning the Instant Ink Cartridges?

Were it me, I'd contact Instant Ink Support and ask for help.

The "send to" address is printed on the free return envelope.

What else?

Wait here for an agent to find and respond to your query.

I'll put in a request - it is not always quick, but this generally works..

If all else fails - it should not do so but could -

Try here:

Sustainability – Business Systems / Devices - Recycle

HP collects used products for resale and recycling in 73 countries and territories worldwide

• HP Product return & recycling

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Lisa204]

Thank you so much DragonFur - this is super helpful - i have found just finding information regarding HP very difficult a sis a mindfield so your help is very much appreciated - i shall follow your advice and also wait to see if a HP techy replies - thank you again!

[Lisa204]

Hello,

I have not received the recycling envelope and was wondering how long this tends to take - do they only send this once the account has expired - i am very concerned and unfortunately dont trust the processes -my experience with the printer has been an absolute nightmare and it seems that this continues - i just want to be free from from HP Ink jet - i would also like to ensure HP do not have my bank details and was wondering if i should also contact them ref this...and the big question, where do I begin with what is a minefield and hard to find infomation.....

[Dragon-Fur]

@Lisa204 

Assuming you did contact HP and ask for a return envelope, then I cannot tell you how long it takes.  The postal service in the USA is usually pretty quick - but "how long" does depend on the request having been processed at HP.  If you cannot wait, take the cartridges to any recycle center in your area - HP will never chase you down for ink cartridge returns.

I cannot answer the bank information question - my opinion is that HP has absolutely no reason to keep your bank information if there is no subscription.

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