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‎09-13-2022 10:59 AM

HP Recommended
Operating System: iOS

In hp smart 2600 printer while printing from iPhone via hp smart app I m not seeing colour printout option and the firmware and app is all latest

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1 person had the same question
3 REPLIES 3

‎09-18-2022 07:12 AM

HP Recommended

@ShivangiAg

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing issues with your HP DeskJet 2600 All-in-One Printer wherein you cannot print in color using HP Smart App from the iPhone.

 

I suggest that you follow the steps in this document to update the IOS device.

 

Also, I suggest that you update the printer firmware by following the steps in this link


Note: Please follow the step under the heading "Update the printer firmware through the HP Smart app" in the above document.

 

Let me know if this helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a good day.

Rainbow23 - HP Support.
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‎09-20-2022 04:49 AM

HP Recommended

Hi @ShivangiAg

I see that the issue has not resolved after firmware update.

 

Please follow the steps to uninstall and reinstall HP Smart App from iPhone.

1. Open Settings
2. Select General
3. Click iPhone (Or iPad)
4. Select HP Smart
5. Select the option to Delete
5. Download and install the HP Smart app from this link
Note: If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.
Disconnect from a Virtual Private Network (VPN) connection before downloading.


Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎09-20-2022 04:53 AM

HP Recommended

As I already mentioned that reinstalling the app hp smart also didn’t work.

 

both firm ware update and reinstalling the app didn’t help

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