Inconsistent access to HP LaserJet MFP M232-M237 via HP Smart Print Anywhere

[BGauweiler]

Since installation, I have not been able to print remotely with any level of consistency on my HP LaserJet MFP M234sdwe printer.   One day it will print, the next day, all I will get are errors when trying to print remotely via HP Smart app on my Mac desktop.  The printer will show as connected, and the pdf file will send, but the print will never make it to the printer resulting in an error.  I am becoming very frustrated as my sole purpose in purchasing this printer was for its remote printing capability.

[sandytechy20]

@BGauweiler 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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[03215405492]

How do I get the HP computer to recognize this HPprinter when the printer info says it's connected and I get an error message when trying to print. I get a circle going around and around when I scroll up to the HP smart on the list from the start button. It was working fine last time I used it but then was connected with a USB to a different printer and when I came back to this one I get nowhere. Tried so many times. I have to print out my tax info tomorrow and am very discouraged with this product.