Ink Cartridge Carriage is stuck to the right, cannot replace ink cartridges

[Nikola5]

Following the video instructions on the printer, I open the access door but the ink cartrige carriage stays stuck (cannot move manually) to the far right. Can't replace the ink so I can't print or use any other functions. Says a couple of the ink cartridges need to be replaced. With or without power on the printer has no effect. Nothing is jammed, no paper etc... Any solutions?

[Betty0610]

@Nikola5

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-7720-wide-format-all-in-one-printer-series/768...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!