Ink cartridge not recognized in HP Deskjet 2630 as I have moved to another region

[wikimega]

Hi,

I have a great problem regarding my Printer Cartridge.After purchasing new cartridge the printer says Cartridge Not Recognized.

For your kind information I have to point out some information so that you will understand the issue clearly.

1. I have purchased HP Deskjet 2630 All-in-one-printer from Middle East. I got two Cartridge with the printer. Cartridge Name: HP 123 Black & HP 123 Tri Color. These worked fine.

2.Now I have moved to Bangladesh (Asia Pacific Region) as I have posted here with a new job responsibility. I have to stay here in Bangladesh for a few years ahead.

3.As the Cartridge HP 123 finished, I have searched the same cartridge in Bangladesh. But I failed to get this HP 123 cartridge in Bangladesh. Then I searched HP website and come to know that in Asia Pacific region HP provides HP 65 cartridge for HP Deskjet 2600 series printers. Then I purchased two new Cartridge HP 65 Black & HP 65 tri-color.

4. But these HP 65 cartridges are not working with my printer. An error message shown that Cartridge not recognized or missing. Then I tried to use HP 123 cartridge, it works well.

5. So, now I have to use HP 65 cartridges in my HP Deskjet 2600 series printer. As HP says HP65 is also compatible with the printer, here is the source link (https://support.hp.com/my-en/document/c05367113)

So, please help me to fix the problem. How can I use HP 65 cartridges in my HP deskjet 2630 printer instead of HP 123 cartridge.

Thanks & Regards,

Wikimega

[Kumar0307 · Accepted solution]

@wikimega, Welcome to the HP Support Community!

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!