Instant Ink - where is my next cartridge?

[GA-yaya]

I have been enrolled in the Instant Ink program for almost 2 years, and everything has been fine until now.

I'm starting to work on my taxes and need to print information from the banks, etc. and after 2 pages nothing is printing and I am out of black ink.
I've checked my Instant ink account online and see no indication that a new black cartridge is being shipped.

Guess I'll go to the store to buy a new one - although this defeats the purpose of the "instant ink" program.

How do I go about getting another cartridge sent to me?

[asmita6658 · Accepted solution]

Hi @GA-yaya

Try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, try cleaning the ink cartridges. Refer to step# 3 and 4 from this document. 

If the suggested troubleshooting steps did not fix the issue  please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[GA-yaya]

Thanks for the tips!

Went through the cleaning process and double-checked the updated firmware - all is good.

The printer began printing using the "Instant Ink" black cartridge after I had used the new one purchased at the store on Friday.  (I reinserted the "Instant Ink" cartridge when I was finished with my printing for the day.  Wanted to make sure it didn't confuse the Instant Ink program)  It printed in black after begin re-inserted.

Also, wanted to note that when I went to my online Instant Ink account this morning, it stated that a new Black Ink cartridge will be shipped in 2 weeks.   

Just hoping that the little bit of remaining ink will hold out until then. <fingers crossed>

[asmita6658]

@GA-yaya

Happy to hear that. 

Have a great day!