Instant ink cartridges not recognised

[Louise_D]

Hi

When I try to print I get a message on the printer that says 'The indicated cartridges are not intended for use with this printer'. I'm registed for Instant ink so use their cartridges - the system tells me ink is not low so I cant get any replacements! please help.

[Jeet_singh · Accepted solution]

Hi @Louise_D,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting an error message " Ink cartridges are not intended for use with this printer". Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Did you recently change the ink cartridges?

Have you remove the ink cartridges and then tried to clean the electrical contacts and then reseat them?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If the issue persists, I would suggest here is to follow all the steps suggested in the support document for - HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays

If this is related to HP Instant ink, Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message, simply reply to the message with the information needed. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Wilco56]

My Photosmart C4100 was not recognizing black cartridge. Cleaning cartridge or fitting  new one did not fix it.Problem solved by cleaning contacts inside printer with distilled water as suggested on your help page. All ok  now. 

Thanks for the help.