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‎12-21-2018 03:31 AM

HP Recommended

Hello I am in the instant ink programme. The last lot of ink that was sent was both colour. One failed but the other was ok but I know have no ink. Can you please send me a colour & black 64/303

3 REPLIES 3

‎12-21-2018 10:47 AM

HP Recommended

Hey there! @YanNicolls, Thanks for stopping by the HP Support Forums!

 

I understand you are out of ink and you are in need of the replacement ink cartridges.

 

Is your printer connected to the internet all the time?

 

Have you registered in the instant ink services?

 

Also, I understand your concern and situation you are into. So don't worry I'll try to help you out.

 

If the printer is not connected to the internet all the time the ink status won't get updated and you will have a delay in the ink shipment.

 

If you have not received the replacement ink cartridges yet. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink

cartridges.

 

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

 

Hope to hear from you soon!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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‎12-21-2018 11:10 AM

HP Recommended

Hello

 

I am out of black ink - as both cartridges that were sent last time were colour. One of the colour wouldnt work either so we have no spare either.

 

Please can you send one of each

 

Thank you

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‎12-22-2018 08:17 AM

HP Recommended

@YanNicolls, Thanks for your quick response. 

 

I understand you are in need of the ink cartridges. 

 

Please share the details requested through a private message, so I can initiate an order to ship you the replacement ink cartridges. Also, I will send you a private message. Please reply back to the message with the details.

 

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

 

Hope to hear from you soon!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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