Invalid log in info

[Chuckalucka]

I'm unable to log in to hpsmart to use my printer.

It says my info is invalid, but I went through the "forgot username/ password" link several times. I clicked "forgot password" and they sent a code to my correct email address (which is also my username) to reset password. I reset it. Ho confirmed I "successfully reset" my password. Then when I try to log in it says " invalid sign in info".

I have been through this process several times. I cannot find any way to talk to an actual person and the bot is worthless. I feel I would be better off purchasing a different brand of printer, and avoiding hp products altogether as I just can't get any customer service.

[Echo_Lake]

@Chuckalucka

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you share the screen where it's asking for the password? 
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[Chuckalucka]

I tried to log in again after reading your post via email. It said info was invalid.

I clicked the link in the email to the forum and clicked button to reply to your post. It asked me to sign in, then said my info was invalid.

I tried to sign into hpsmart, was told my info was invalid.

I went back to the link in the email and attempted to reply to your post. It accepted my log in info and I am able to reply.

I tried to log in to hpsmart to see if that meant the issue was resolved. I was not able to sign in.

 

[Echo_Lake]

@Chuckalucka
 

Have you tried resetting the account? If not, select the options forgot user name or password. 

[Chuckalucka]

As I have stated above, I have been through that process several times. I have screenshots of confirmations that my resets were successful only to be asked to sign in and when i try using the info on my screenshot it tells me that my info is invalid. 

I solved the problem today by purchasing a printer from Cannon. 

[greenturtle]

Hi @Chuckalucka ,

Thanks for using the HP Support Community.   

The solution for the log in error can be found here:

https://www.youtube.com/watch?v=PznIYq0VO0o&t=179s

If the printer is still availabe, try to log in with a different browser.

Thanks.