Jam when printing two sided

[Samanthamurphey]

When I try to print two sided, the back side of a page prints, but the paper gets jammed every time it tries to go back into the printer to print the other side. I just bought the printer last week and wasn’t sure if I should return it, or if there is a solution to this paper jam occurring time and time again when I print two sided.

[Riddle_Decipher]

@Samanthamurphey 

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand there's paper jam everything you attempt to use the two-sided printing,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Does the copier work fine as a stand alone & do other single-sided prints working fine, even now, after the two-sided failed?
• Have you attempted to upgrade the printer firmware?

While you respond to that, here's what you need to do:

If you haven't upgraded the printer firmware yet, please do it, using this link: https://hp.care/2B3MVQS

When done, the issue should be fixed, however, if it doesn't work out the way we hope it would, try the below steps:

Step 1: Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

   NOTE:

You might need a flashlight to complete some of these steps.

• Clear jammed paper from the input tray
• Clear jammed paper from the ink cartridge access area
• Clear jammed paper from the rear of the printer
• Clear jammed paper from the automatic document feeder

If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

1. Turn on the printer.

2. Place your fingers into the slot on the left side of the printer, and then pull to open the ink cartridge access door.

   The carriage moves into the ink cartridge access area.

   1. Location of the ink cartridge access door slot

3. Wait until the carriage is idle and silent before you continue.

4. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING:

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

5. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

      CAUTION:

   If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

6. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

7. Remove any loose paper or obstructions found.

8. Make sure that the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

9. Close the ink cartridge access door.

10. Reconnect the power cord, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2hFQXaw (Step 3 Onward)

(By the end of this article all the issues should be resolved)

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[PatnLou]

HPOfficejet4630

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you