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tbarsto
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Solved!

LJet Pro 1102w sees new Netgear WiFi router (constant blue light) but doesn't print

HP Recommended
Laserjet Pro P 1102w
Microsoft Windows 10 (64-bit)

I've got a new Netgear NIghtHawk 6400v2 WiFi router.  Laserjet Pro P 1102w sees the wifi network (constant blue light), but I get 'printer offline' error on printing. Print jobs just sit in queue. Tried all suggestions both from printer and printer IP website, no luck. Router sees printer (it surprised me with a spontaneous security check of the printer on my phone). Help!

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sandytechy20
HP Support Agent
HP Support Agent
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@tbarsto

 

Welcome to the HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign a manual IP address and that should fix the issue.

  1. Press and hold the Cancel button until the Ready light blinks.
  2. Release the Cancel button . The Self Test/Device Configuration page prints. Figure : Self Test/Device Configuration page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
26,764 26,637 1,466 1,535
Message 2 of 4
Flag Post
HP Recommended

@tbarsto

 

Welcome to the HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign a manual IP address and that should fix the issue.

  1. Press and hold the Cancel button until the Ready light blinks.
  2. Release the Cancel button . The Self Test/Device Configuration page prints. Figure : Self Test/Device Configuration page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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tbarsto
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Thank you for your solution.  As I was reading it, and with the detailed printout of the printer connectivity, I checked the driver for the printer, and discovered the driver had a wrong IP address compared to what the printer said it was.  Once I corrected that, I've had no problems printing by WiFi. I don't know how the Windows driver got an incorrect IP, but it's working now. Thanks again for your prompt response!  Tom

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sandytechy20
HP Support Agent
HP Support Agent
26,764 26,637 1,466 1,535
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@tbarsto

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

 

Sandytechy20
I am an HP Employee

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