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Locked

‎09-04-2018 02:50 PM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Help, I need to reset my setting for my printer but it was locked by an administator. How can i unlock it?

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2018 05:12 PM

HP Recommended

@tjmpmh

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required informations,

 

Keep me posted,

Good Luck. 🙂

Barachiel
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎09-05-2018 05:12 PM

HP Recommended

@tjmpmh

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required informations,

 

Keep me posted,

Good Luck. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2018 01:29 PM

HP Recommended

I'm having the same issue. Can you please send me the directions to reset the printer to factory settings. 

Was this reply helpful? Yes No

‎10-12-2018 04:12 PM

HP Recommended

@jenng83

 

Welcome to HP forums, I see that you want to reset the printer.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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