Locked out of Wireless set up?

[SCORPIO13]

While I'd like to know WHY my printer won't connect to my wireless network and asks for my Admin ID and Password, I'm more intersted in fixing the issue.  I am now 5 days without access to my printer.  I posted a cry for help last week and did receive a response, but I could not get past Step Two.  Can someone else try to help?  I'll forward the other instructions and my replies when stimied, if the Support Person responding would like to see what I was told to do. 

Thanks,

Scorpio13

[Jeet_singh · Accepted solution]

Hi @SCORPIO13,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.

I understand your printer is asking for an administrator password. Let’s try to fix the issue by following the steps mentioned below:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock". 

Next thing, I would suggest here is to perform restore network defaults and then run the Wireless setup wizard.

To restore the printer to the original network settings

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.

2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

3. Touch OK.

4. Print the network configuration page and verify that the network settings have been reset.

Then run the Wireless setup wizard, for more details, click here

If nothing works, next thing would be to perform a Semi-full reset on the printer.  I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

Cheers