Locked out of printer

[AndySR500]

What gives HP the right to stop me using my own printer with cartridges that I have bought from them?

my card was hacked, so they couldn’t take payment for cartridges (I still have unused cartridges from last month) now I can’t use it!

only had new HP printer a few months and they have really p***sed me off!

[Dragon-Fur]

@AndySR500 

Welcome to the HP Community --

I am sorry you are upset.

You are correct.

After the contract is cancelled by you -- the customer -- or by HP,

The HP owned Instant Ink cartridges no longer work.

This includes all installed cartridges made part of the subscription and any Instant Ink / Subscription cartridges sent to you.

It is the way the service has always worked, in fact.

Want to skip the "how-to" information?

Scroll down to "Your faster option"

Review >>>  How Instant Ink works

-- Reminder to those reading ---

HP Instant Ink is an optional Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the service is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

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What to do

If you wish to cancel and you cannot complete the cancellation on your own,

AND / OR

If you have questions, concerns, or need to talk to someone,

Please contact Instant Ink Support in your region when the support office is open.

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How to Cancel and Instant Ink Support Contact details

Want to skip the "how-to" information?

Scroll down to "Your faster option"

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Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

  Why am I unable to print with HP Instant Ink cartridges?

 Enrolled and Not Enrolled – Ink cartridges

 How do I fix cartridge errors associated with printer enrollment?

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

Reminder:  Wait times can be long.

OR

Wait in the Community for an agent to find and respond to your question(s).

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.