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HP Recommended

Thanks for the information I have forwarded to HP Smart team.

I work on behalf of HP
Regards,
StretchMusic

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HP Recommended

Hello,

Could you please check to see if your time zone is set to "Set Automatically". 

Please check at Settings>General>Date & Time.

If it is not set to automatic please change it and test.

I work on behalf of HP
Regards,
StretchMusic

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HP Recommended

My time zone is set to "Set Automatically" as seen below. I'm still not able to log into my account on the HP Smart app.

 

IMG_9314.PNG

HP Recommended

Hello,

Thanks for the information. I have forwarded to the HP Smart team. 

I work on behalf of HP
Regards,
StretchMusic

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HP Recommended

That’s exactly how it is for me also^

HP Recommended

Hello,

Could you please try clearing out your Safari cache and see if the issue is resolved.

  • Settings >> Safari >> “Clear History and Website Data”
I work on behalf of HP
Regards,
StretchMusic

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HP Recommended

Thank you, I’ve Cleared History and Website data under Safari settings and I am still not able to login. Please see screenshot for proof.

D33A6D22-FF60-4B3D-9B49-066316EEC057.png

HP Recommended

Hi,

Thank you for trying the troubleshooting steps and being patient. The HP Smart Team is still investigating the issue.

I work on behalf of HP
Regards,
StretchMusic

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HP Recommended

Hello,

Could you please let us know what browser you are using?

Could you please follow this document to create a .har file and attach it to this forum.

https://www.medianova.com/en-blog/a-step-by-step-guide-to-generating-a-har-file/

Please make sure to recreate your issue before getting the .har file.

I work on behalf of HP
Regards,
StretchMusic

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HP Recommended

Thank you for this, however, I'm not having issues with my browser via computer. I'm having issues on my Mobile Device (iPhone) via HP Smart app. I'm a little confused how this will help the process when I'm having issues on my iPhone not computer.

 

May you clarify how this will help the process with my HP Smart app via iPhone 12?

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