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‎03-16-2019 04:43 PM

HP Recommended

I am trying to get my printer on-line but I cannot connect WIFI.

I am connecting using my iphone Personal Hotspot.

The Wireless Network Test Results on my printer provides the following information:

ATTENTION:  Your HP printer is unable to connwct to your wireless router:  MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup.

SOLUTION:  If MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer to the list of permitted devices for your wireless router before continuing.

How do I disable MAC address filtering or add the MAC address of my printer?

 

4 people had the same question
1 REPLY 1

‎03-19-2019 06:45 AM

HP Recommended

@JMDMQC

 

A warm welcome to HP Support Community!

What's the printer model?

Which device would you be using to print. Eg: Mac, iPhone?

Do you have a wireless router?

Let me know!

Senan6806


I am an HP Employee

1 person found this reply helpful
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