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‎02-13-2017 11:33 AM

HP Recommended
Product: HP ENVY 4500
Operating System: macOS 10.12 Sierra

Having problems connecting my printer to my mac. It'll connect to my phone but not my computer.

49 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2017 02:23 PM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.


If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

 

Screen Shot 2017-02-13 at 21.22.37.png

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

2 people found this reply helpful
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4 REPLIES 4

‎02-13-2017 02:23 PM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.


If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

 

Screen Shot 2017-02-13 at 21.22.37.png

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
2 people found this reply helpful
Was this reply helpful? Yes No

‎02-15-2017 04:30 PM

HP Recommended

It's actually started working again without doing anything, I'm not sure why but if I have similar problems in the future I'll try this out, thanks.

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‎10-02-2018 01:40 PM

HP Recommended

This helped so much. Started printing right away. Thanks!

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‎10-02-2018 05:15 PM

HP Recommended

If your printer is connected to your Mac with a cable, disconnect the cable from your Mac.

Webmarketer et HP à fond. https://boutiqueaz.com/comparatif-cookeo-moulinex/
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