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Afroza
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Macbook connected to usbc to usb adapter won't print

HP Recommended
Photosmart B210
macOS 10.15 Catalina

My macbook air 2019 has no USB ports so I bought a usbc to usb adapter which works when I plug in my usb drive. However, when I connect it to the usb of my printer, the printer is shown as offline on my laptop. I really need this laptop to print so any help would be appreciated. 

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KrazyToad
HP Support Agent
HP Support Agent
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@Afroza

 

I have gone through your post and I would like to help

 

Do you have any Antivirus installed on your MAC? If you do please disable it for now

 

Next ensure your MAC and Printer has all the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

Then Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print

 

You can refer to this Link: https://support.hp.com/in-en/document/c05635968

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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