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HP OfficeJet Pro 6968 All-in-One Printer

I was trying to use the eprint option from work and when I got home the printer spit out a mimecast message "Important: The following messages addressed to you are currently on hold." How do I get rid of this?

 

I thank you for your assistance.

1 REPLY 1
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@JP2024, Welcome to the HP Support Community! I’m here to help.

 

I see that Mimecast has blocked your print job from printing.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Now, send an ePrint to check if the issue is resolved.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.