Missing ink

[icy75]

I have Instant ink account, when I was printing a couple of days ago the black ink ran out, I dont have a replacement cartidge, logged onto instant ink account and says one was sent July 2017 (I know, I dont print much lol), I dont have a replacement cartridge, how do I go about getting a replacement ?

[Raj1788]

Hi @icy75,

Thank you for joining HP Forums. 

This is a great place to get support, find answers

I understand that the printer is not recognizing the cartridge.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you tried any troubleshooting steps?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, click here for further assistance.

However, to provide accurate details, I need a few more details:

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Eagerly waiting for your reply!

Cheers!

[sabretooth04 · Accepted solution]

Sorry resetting the printer will do nothing to get you your ink.

Please contact Instant Ink support here.

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r