Moved HP Envy 5661 printer and will no longer connect to wifi

[PawPrint272]

I purchased this printer 3 years ago and used it with HP Instant Ink for three years no problem. I recently reorganized my work space which reqired moving the printer from one side of the room to the other. Since this move, the printer has been unable to connect to my wireless router. I've tried restarting the printer and router with no success. The printer recognizes the network but fails to connect. The printer has no problem connecting to my computer remotely either, it is just an issue with the wifi connectivity. This has happened for long enough that HP Ink has stopped my ability to print all togther. Does anyone know what might be going on?

[asmita6658]

Hi @PawPrint272

Welcome to the HP Support Community. 

Are you using a dual band router? 

While you respond to that, try these steps -

Step 1 Network Restore -
On the printer's control panel - 
1) Touch the "Wireless icon". 
2) Touch the "Settings" icon. 
3) Select "Restore Network Settings". 
4) Select "Yes". 

Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 3 Run Wireless Wizard - 
On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!