Moved to a place with 802.1XWPA2 (Enterprise) protocol wifi - my HP Envy 5640 can't connect

[Aalij]

I've just moved into university halls with 802.1XWPA2 (Enterprise) protocol wifi only. When I try to connect to it, my printer says "Connection Problem: unable to connect to network. This network uses a type of authentication or encryption that is not supported." I've bought a third-party USB lead, which allows me to print, but my HP Utility software doesn't recognise the printer when connected, and my printer continues to threaten that "Printing will soon be blocked". Can anyone think of a connection solution that would allow me to continue on the instant ink programme?

PS: if this is the wrong board to post this on, please let me know. Thanks!

[Riddle_Decipher · Accepted solution]

@Aalij

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

Here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern:

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
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Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

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