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‎05-07-2018 05:41 AM

HP Recommended

I am able to print from my iphone and laptop using my HP Deskjet 2600 All-in-One printer, but can no longer print from my desktop. It tells me it is offline.  I have turned computer and printer off, unplugged router and printer, waited, and plugged everything back on, but still cannot print from desktop.   I have been able to print from the desktop, but this stopped when the computer went into a repair mode and turned itself on and off again several times.  Help!

20 people had the same question
1 REPLY 1

‎05-08-2018 07:41 AM

HP Recommended

@Kathye2

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, you're not able to print from your desktop since it shows printer offline,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Is your desktop connected to the same network as your printer?

What is the operating system on your PC?

 

While you respond to that, let's try these steps to resolve the issue: 

 

Update Firmware: Follow steps from the link: https://support.hp.com/in-en/document/c02919168.

 

Try assigning a static IP address and a manual DNS address:

* Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.

* Type the IP address on your web browser to obtain the printer EWS page on your computer.

* Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

* Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

* Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

 

Let me know how this goes,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

Cheers 🙂

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