My 3830 will copy and print test page but wont print anything else

[KimDB]

My printer will copy and print a test page but when I try and print from phone or IPad it says its contacting printer and then just shoots out a blank page.  I have checked ink, changed ink, reset, unplugged, checked that I have the latest update and use HP ink cartridges.  What else can I try?

[Nal_NR]

Hi @KimDB,

Welcome to the HP Support Community!

Have you tried with alternate ink cartridges and checked if the issue persists?

Check the estimated ink levels. Replace any low or empty ink cartridges.

If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic page, and then evaluate the results.

Load plain paper into the input tray.

On the printer control panel, swipe the display to the left, and then touch Setup.

Touch Tools, and then touch Print Quality Report.

Check the print quality.

For more info, refer to - Black or Color Ink Not Printing, Other Print Quality Issues.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Nal_NR]

Hi @KimDB,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @KimDB,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[KimDB]

I have done all of the suggestions and it sill will not air print.  The test page and copies are fine, only when I air print is there a problem.  It says connecting to printer but just puts out a blank page, any other suggestions?

[Nal_NR]

Hi @KimDB,

Thanks for your reply. 

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link