My Envy 4500 will not print.

[WTR97]

I am trying to use wireless printing with my ENVY 4500 printer and the troubleshooter shows nothing wrong, but I can't print anything.

[WTR97]

When I run the troubleshooter it says to turn my primter on, but it is already turned on. That is the only thing it says....

[Dvortex]

Hello, @WTR97 – Hope you are well 🙂
 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printing issues. I will certainly do my best to help you!

To assist you with this issue, I need to know whether the printer can make a proper "Photocopy" or not. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy comes out well, then try the steps below to fix the issue:
 

• First, unplug the USB cable from the printer if present.
• Go to Control Panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click http://hp.care/2rpBprB to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Let me know how that goes!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[WTR97]

Dvortex

The copying function worked fine.

I got as far as Drivers in Print Server Properties  and got this message when I tried to delete:

"Unable to remove HP ENVY 4500 series, x64, type 3 - User Mode driver. The specified printer driver is currently in use."

[Dvortex · Accepted solution]

Hello, @WTR97

Thanks for the update!

Restart both the printer and the PC and try again.

Thanks, I'll watch for your reply!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[WTR97]

Thank you so much! My printer is working now and your solution was easy to follow.

[Dvortex]

Hello, @WTR97

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

[haruko]

Can you provide the same method for a MAC? Thank you!

[cashley5862]

I received this message too!

[Don_P1]

My printer won't print make a photocopy or  anything... I know  need a new color ink cartridge but the black is fine..... What do I do,!!!