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Jameela
Level 2
13 9 0 3
Message 1 of 5
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Solved!

My Envy 4520 print will not print from PC

HP Recommended
Envy 4520 All in One
Microsoft Windows 10 (64-bit)

I have Window 10 64bit .. I can print from my Iphone and my Anfroid Pad but not from my Printer.

I could print from my computer before.

I can scan to computer but can not print from computer ... Error Message : Printer Offline (Network Printer).

My Printer is WIFI and setup correctly as I can print from other devices wirelessly and can scan to computer.
I'm baffled.

Please help.

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
94,168 94,038 12,184 25,966
Message 2 of 5
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HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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4 REPLIES 4
banhien
Level 19
Level 19
94,168 94,038 12,184 25,966
Message 2 of 5
Flag Post
HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

Jameela
Author
Level 2
13 9 0 3
Message 3 of 5
Flag Post
HP Recommended

OH MY GOODNESS!

Thank you so much, this solution fixed the problem!

Thank you thank you.

0 Kudos
Duff2
New member
1 1 0 1
Message 4 of 5
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HP Recommended

I have run HP Print and Scan Doctor, I have uninstalled and reinstalled drivers. I can scan from my laptop and I can print from my tablet. I get "printer error" when I print from my laptop. HELP!!!

Fred2-q
New member
1 1 0 1
Message 5 of 5
Flag Post
HP Recommended

I have similar question, have Mint 18.3 OS My envy 4520 quit printing although the scanner still works from this PC. I can still print from another PC on my network that also has Mint 18.3 OS.  I deleted the printer from the first PC but when I attempt to add it back it does not recognize the 4520 printer.  Please help

 

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