I'd tried all of the first stuff but setting the manual IP address sounds promising .
Perhaps you can answer a question . I have two separate networks in my house . It was originally set up with one but never worked with the other one . When looking for networks it recognized one called Network 10 which is not the name of the network and didn't identify the Virgin Media network at all .
Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
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Sandytechy20 I am an HP Employee
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