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‎09-18-2018 08:46 PM

HP Recommended
My HP Envy 5640 won’t connect to WiFi
6 people had the same question
3 REPLIES 3

‎09-20-2018 09:10 AM

HP Recommended

@JameyRosdobutko

 

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.

 

I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Any error when you try to connect?

Which OS on PC, is it Windows or Mac?

What's the make and model of your wireless router?

Let me know!

 

Senan6806


I am an HP Employee

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‎09-29-2018 10:57 AM

HP Recommended

It’s Windows and the router is ZyXEL, Model #P-660HN-51

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‎09-29-2018 06:50 PM

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@JameyRosdobutko

 

It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

Do you have other devices connected to your WiFi?

 

I suggest you Reset the Network Settings back to Defaults

 

1. From the printer control panel, touch (Wireless).

2. Touch (Settings.

3. Touch Wireless Settings

4. Restore Factory settings on similar option.

5. Follow the display instructions to complete the setup.

 

Restart the printer and configure the wireless settings

 

1. From the printer control panel, touch (Wireless).

2. Touch Settings.

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard.

5. Follow the display instructions to complete the setup.

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

1 person found this reply helpful
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