My custom password to EWS was forgotten for Desk Jet 3635

[GlebPi]

Hello everyone, 

I have HP DeskJet 3635 Ink Advantage All-in-One printer. My custom password to EWS was forgotten, nothing helps to reset it. After number of tries is show me again and again login form to settings on EWS and by throws HP smart setup printer tool. 

I have never seen in my practice such an opportunity to reset the printer to default factory settings

HP support please assist me how I can reset EWS or printer to default factory settings and resolve this.

[Irfan_06]

Hi @GlebPi,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with accessing the EWS for your Printer.

Kindly refer to the steps on this link to perform a factory reset.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support