My iPad and iPhone can’t find my hpofficejet 6700 air printer all of a sudden. Checked plugins etc.

[jeff1725-_]

“No air printers found” when trying to print from iPhone or iPad

[sandytechy20 · Accepted solution]

@jeff1725-_

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I understand that you are unable to print from iPhone or iPad.

However, I will need a few details to provide an accurate solution,

• Which version of iOS is installed on your iPhone and iPad?
• Did you run any software updates on your Apple devices?

Meanwhile

Move the router closer to the printer

1. Move the router away from household items that can interfere with the wireless signal, such as microwave ovens and cordless phones.

2. Move the printer closer to the wireless router.

3. Make sure your router is set at 2.4 GHz.

   If you are unsure how to check this setting, consult your router documentation or contact your Internet Service Provider (ISP).

Restart all devices, and make sure they are on the same network

1. Turn off the router, and then turn it on.

   Contact the router manufacturer for instructions on how to turn off the router.

      NOTE:

   Do not reset the router.

2. Turn off the printer, and then turn it on.

3. Turn off the Apple device.

      NOTE:

   Do not turn on the Apple iOS device yet.

   Print a Network Configuration page.

4. Check the Active Connection Type in the General Information section on the report. The connection type should be Wireless.

5. Check the status in the 802.11 Wireless section on the report. The status should be Connected. The printer IP Address also displays in the 802.11 section of the report for active wireless connections.

6. Make sure the Network Name (SSID) on the report is the same as the name of the wireless network for your networked printer.

7. Turn on your Apple iOS device.

8. Tap the Settings icon .

9. Try to print. 

10.  

11. Tap Wi-Fi.

12. Make sure Wi-Fi is turned on and there is a checkmark next to your wireless network name.

13. Return to the Settings menu, and then make sure Bluetooth is turned off.

Update the printer firmware

Refer this HP document to know how to update the printer firmware:- https://hp.care/2rwXUxq

Make sure AirPrint is enabled

Open the Embedded Web Server (EWS), and then make sure AirPrint is enabled.

1. Print a Network Configuration page to obtain the printer IP address needed to view the EWS webpage.

   For instructions on printing a Network Configuration page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page."

2. Find the printer IP address on the Network Configuration page.

   Figure : Example of a printer IP address

   

3. On your computer, open an Internet browser.

4. Type the printer IP address in the browser address bar, and then press Enter.

      NOTE:

   Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

5. If a website security certificate displays in the Internet browser, click Continue.

   The EWS information page for the printer opens.

6. Click the Settings tab.

7. Click Security, and then click Administrator Settings.

8. Under Network Settings, select AirPrint, if it is not already selected, and then click Apply.

   Figure : Selecting AirPrint

   

9. Restart the printer.

Try to print.

Make sure the router can forward Bonjour packets

Not all wireless routers support Bonjour or all of Bonjour's features. Since Bonjour is the default method for discovering printers on a network, you must first make sure your wireless router supports Bonjour, and then turn the Apple device off and on.

Check the specifications or support documentation for your router or contact the router manufacturer to make sure your router supports Bonjour. It must also support forwarding Bonjour packets.

• If your router supports Bonjour, skip to the next step.

• If your router does not support Bonjour, use a router that supports Bonjour or add the printer to your printer list using the IP tab and the printer IP address.

  Try to print. 

Reset the HP printer

Reset the printer, and then try to print again.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer.

You can refer this HP document and try the steps mentioned:- https://hp.care/2FJbrWm

Let me know how it goes.

Cheers.

[jeff1725-_]

Got it! Thanks so much. I started at the top of your list of things Sandy. When I ran a printer status report, at the very bottom it talked very briefly about a wireless network test. So I went to the printer to do that and lo and behold the wireless feature was turned off. I’ve been using this printer for 3-4years to print from my iPad, and over the last 2 years my wife has used it to print from an iPhone. We never turned the wireless feature off. In fact wouldn’t have known where to go or how to do it! So....I have no idea who or how this happened to get turned off. But I’m glad we figured it out. Thanks again for the help. It got me started!!! Working great now.

Jeff

[KrazyToad]

@jeff1725-_

It looks like you were interacting with sandytechy20, but he is out for the day. I'm KrazyToad & I'm at your service. 

I'm glad you were able to get this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help

Thank you 🙂