My n'existe printemps is on E0 Whith New Linkin ans nt détectable by thé aap hp smart

[CAFU1]

 Errer 0 Witherspoon news cartriges links and application HPsmart not detectable

[Sneha_01]

Hi @CAFU1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a few issues with your HP printer and the HP Smart app. Here's a breakdown of what might be happening and how you can resolve it:

Printer Not Detectable by HP Smart App

Check Network Connection:

• Ensure that your printer and your device (phone or computer) are connected to the same Wi-Fi network.
• Restart your router, printer, and device.

Update Firmware and Software:

• Ensure your printer’s firmware is up to date.
• Update the HP Smart app to the latest version available on your device’s app store.

Reinstall the HP Smart App:

• Uninstall the HP Smart app.
• Restart your device.
• Reinstall the HP Smart app from the official app store.

Add Printer Manually:

• Open the HP Smart app.
• Select "Add Printer" and follow the instructions to manually add your printer using its IP address.

Error E0 With New Cartridges

Check Cartridge Compatibility:

• Make sure the new cartridges are compatible with your specific printer model. Check the printer manual or the HP website for compatibility information.

Reinstall Cartridges:

• Turn off the printer and unplug it.
• Open the printer and carefully remove the cartridges.
• Reinsert the cartridges, ensuring they click into place securely.
• Plug in and turn on the printer.

Clean Cartridge Contacts:

• Power off the printer and unplug it.
• Remove the cartridges and gently clean the copper contacts on the cartridges and the corresponding contacts inside the printer using a lint-free cloth lightly moistened with distilled water.
• Allow the contacts to dry completely before reinserting the cartridges.

Reset Printer:

• Sometimes a reset can resolve cartridge recognition issues.
• Unplug the printer from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support