My new printer won’t print anything unless via the HP smart app

[Soniamarsden098]

I have a new HP printer and it won’t print anything unless via the HP app, I’ve tried from websites, Amazon, cricut - none will work, the printer shows up as an option and then disappears. Any ideas? 

[Dragon-Fur]

@Soniamarsden098 

Welcome to the HP English Community --

I would guess the printer is connected to your network SSID named network for 2.4GHz.

Why?

NOTE: The printer only supports 2.4GHz connection.

Reference: User Guide – HP DeskJet 2800e HP DeskJet 4200e

It makes sense (to me) that if HP Smart works that the built-in iOS Airprint app should work, as well.

If not done, 

Consider / Try AirPrint

====  ====  ====  ====  ====  ====

Airprint

 HP printer setup (Apple AirPrint for iPhone, iPad)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

------  -----  -----  -----  -----  -----

 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

General (partial) Example - iOS - Airprint - Print Options

AirPrint_iOS_PDF_Print_Options_Media_Quality_1

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2820e All-in-One Printer  

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