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‎03-22-2017 11:06 PM

HP Recommended
Removing the driver? I uninstalled the app and reinstalled it but still same issue...
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‎03-22-2017 11:14 PM

HP Recommended

Could you share if you are using Windows or Mac besides the Samsung phone to print?

 

Below is how the Mac can be reset:

http://support.hp.com/us-en/document/c01371980

 

 

 

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP) .
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‎03-22-2017 11:17 PM

HP Recommended

Could you share if you are using Windows or Mac to print besides the Samsung phone?

 

Below is how the Mac can be reset:

http://support.hp.com/us-en/document/c01371980

 

Will have to wait for someone to chip in if it still does not work...

 

 

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP) .
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‎03-22-2017 11:24 PM

HP Recommended
I only print from my phone actually, I use an IPad for my computer and it has to have an air print printer, or at least that's what is says when I've tried to add the printer to it.
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‎03-23-2017 12:06 AM

HP Recommended

Hi @Shane71,


According to this support document:
http://support.hp.com/us-en/document/c03722645

 

HP AIO Remote app is not supported on HP Officejet 4500 Wireless All-in-One Printer(G510n).

 

Could you try to install the supported app i.e. HP ePrint app or the simpler one, HP Print Service Plugin ?

Let us know if it works!

 

best regards,

Please click on "Accept as solution" if my comment has helped solve your problem.

Although I am an HP employee, I speak for myself and not for HP.
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‎03-23-2017 11:49 AM

HP Recommended
I tried both apps suggested , neither worked unfortunately
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‎03-23-2017 08:39 PM - edited ‎03-23-2017 08:55 PM

HP Recommended

Hi @Shane71,

 

I'm sorry to hear that. 

 

When you use HP Print Service plugin (on Android phones this option is reachable by "sharing" the file), do you see the settings menu under the file preview (Scrolll down your phone to see them)?

 

Tap on the "Color Mode", do you see the choice of "Black & White" and "Color" ?

 

Try selecting "Color" and then tap on the printer icon on the right.

 

I have attached a screenshot here for your reference. I m connected to a different printer model though.

 

best regards,

Please click on "Accept as solution" if my comment has helped solve your problem.

Although I am an HP employee, I speak for myself and not for HP.
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‎03-23-2017 09:08 PM

HP Recommended
Oddly I have the plugin app downloaded but can't seem to open it and don't see a shortcut for it? I even uninstalled it and relaoded it and still can't open it?
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‎03-23-2017 09:14 PM

HP Recommended
It's a pub that I converted to pdf, it's a brochure for work
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‎03-23-2017 09:22 PM

HP Recommended
Also every possible app I use to view then try to print it , the HP printer app that opens says immediately that it's black and white , the properties also say black and white when I pull up the settings thru my phone settings, I think it has something to do with this phone because I used to always print in color with my previous phone which was a Samsung 6 edge
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