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My printer isn't showing on the app that it is on when it is it also wont connect for me to print

HP Recommended
Hp envy 4527
Android 9.0 Pie

I have the HP envy 4527 I use this for printing my childs home work and for printing my own photos it has always worked fine untill about a month ago it doesn't say its connected on the smart app iv gone threw all the settings for it the printer is only a year old. It will no longer let me print from any device I have or even connect. 

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HP Support Agent
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Hi @Maymi

Welcome to the HP Support Community. I understand you are not able to print wirelessly. I'd be happy to assist you. Let us try these steps:


Restart the wireless router, the printer, and the mobile device.

  • Make sure the printer and the mobile device are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the mobile device should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Refer to this document to know how to print using the HP Smart app.


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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