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Rajvir20
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My printer screen has an envelope on it with an ink drop and it will not print anything in black

HP Recommended
DeskJet 3700 All-in-One Printer series
Microsoft Windows 10 (64-bit)

My printer screen has an icon consisting of envelope with an ink drop on it and it will not print anything in black. I have checked my Instant Ink account and everything is okay, no notifications and all billed amounts paid to date. How to clear that icon and get printer to start printing black color again? I have also run all diagnostics procedures. The black color is low, say about 20%, and my Instant Ink account does not tell me change it. I installed new color cartridge though.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Rajvir20, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Rajvir20
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I replied to your private message with the information requested. Is there any update for me?

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Rajvir20
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Replied to your private message with required details. Is there any update for me?

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