My printer screen has an envelope on it with an ink drop and it will not print anything in black

[Rajvir20]

My printer screen has an icon consisting of envelope with an ink drop on it and it will not print anything in black. I have checked my Instant Ink account and everything is okay, no notifications and all billed amounts paid to date. How to clear that icon and get printer to start printing black color again? I have also run all diagnostics procedures. The black color is low, say about 20%, and my Instant Ink account does not tell me change it. I installed new color cartridge though.

[TEJ1602]

@Rajvir20, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

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[Rajvir20]

I replied to your private message with the information requested. Is there any update for me?

[Rajvir20]

Replied to your private message with required details. Is there any update for me?