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Zk01
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My printer wouldn’t print so I reset it, now it won’t reconnect to my hp instant ink

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HP ENVY 5020

My printer wouldn’t print so I reset it, it now won’t reconnect to my np instant ink, my account is saying it is offline however the printer says it is and I have reconnect the stupid printer about 100 times to the internet. 

 

can someone help before I bin it 

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KrazyToad
HP Support Agent
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@Zk01

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next try assigning a manual IP Address

 

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

 

Try connecting to Instant Ink again


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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