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Didim12
New member
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Message 1 of 2
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My printouts are faded and barely printing. I have full ink, no paper stuck inside, and no errors

HP Recommended
HP Printer Envy 5055
macOS 10.15 Catalina

I’m not sure why my computer is printing faded and sometimes blank pages. I am printing word docs and I even tried printing the alignment sheets but both came out faded or blank. The ink cartridges are both plenty full, there is no paper stuck inside and I am receiving no error messages; as if the printer doesn’t think anything is wrong. Please help.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Didim12,

 

I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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